An emergency repair is something that needs fixing urgently because there is immediate danger to either the occupants or public. These should be reported as soon as possible. You will be asked some additional questions to confirm that the repair is an emergency and whether it is safe for us to attend. To carry out emergency repairs our contractors will observe safe working practices whilst in your home.
See list below for examples:
- no heating or hot water (during extreme weather)
- total loss of power, water or gas to the property
- damaged door or window has left your home insecure
- severe leaks or burst pipes
- a leak that is affecting the electrics or unsafe electrics
Our first priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue. You will be notified of the target date the repair will be completed, and whether a contractor or inspection is needed. We will ensure your home is safe as quickly as possible. We will also arrange for any follow-up work required.
If your repair is an emergency, please call us as soon as possible and we will do all we can to help. Call 01482 240200 Monday-Friday (9am-5pm). Out of hours, please call 01482 448856 (this includes Bank Holiday’s and weekends).
How do you report routine repairs?
The best and easiest way to report non-emergency repair issues to us is online. Use our online report a repair form below to tell us what the issue is. In most cases, we will get back to you the next working day. If we need to pass your repair to one of our contractors to carry out, we will let you know who they are and will make contact with you to confirm what is happening.