Our information line is now running 24/7 – Q&A

By June 11, 2020News

We recently announced that our Information and Advice Line is now running 24/7 to support local people with their mental health and wellbeing. We thought that now would be a good opportunity to let local people know about the kind of things they can get in touch about.

The 24 hour information line, which is funded by Humber Teaching NHS Foundation Trust, is for anyone in the local area that wants to talk about how they are feeling, what is happening in their life right now or just generally struggling with their mental health. Additionally, we encourage calls from people who are worried about family or friends who may be struggling with their mental health.

Here are some of the questions that we currently get asked regarding our Information Line:

Do I have to give my name when getting in touch?
No, our information line is completely confidential, but there are times we may have to ask for your name. This is likely to happen if you want to receive support, be signposted to another organisation or if we have reason to believe you may be at risk of harm to yourself or others.

Does my GP have to refer me for support?
• No, your GP does not have to refer you to receive support from us. If you do feel like your mental health is making everyday a struggle, or want to look at medication etc, then we would recommend speaking to your GP first, however if you want to chat about what is going on for you, give us a call and we can discuss possible options that suit you.

I am feeling lonely, can you help?
• Yes we can, give us a call and we can have a chat about support might be available. We have different options available to meet the needs of each person.

I am feeling isolated, what support is available?
• We recognise that isolation can have a really big impact on our mental health and often lead to things such as depression and anxiety. We have a range of support available designed to improve mental health and well-being and combat social isolation.

I haven’t talked to someone in over a week, I just want to chat. Can I ring the information line?
• Yes, give us a call, we are here for you. We can have a chat and see what support might be available for you in your area.

Does it cost to contact the information line?
• We have a number of different ways that you can get in touch with us. We have a Freephone number 0800 1380990 that is completely free or you can call our local number on 01482 240133 (charged at your standard network rate). You can also get in touch via email on info@heymind.org.uk, by texting us on 07520633477 or messaging us on Facebook @MindHEY.

Is there an age limit for getting in touch?
• No we don’t have an age limit. We are here for everyone experiencing a mental health problem, their friends, family members or colleagues.

I’m worried about my friend, he/she is acting differently… What can I do?
• If your friend is acting differently, talk to them and tell them that you have noticed. Ask them if they would like a chat and listen to them with no judgement. Remember that you’re not an expert, sometimes a listening ear is all that is needed. If you don’t know what to say, you can call our information line for advice and pass on our number to your friend.

I’m worrying a lot because of Covid-19, what can I do?
• We know that the current situation around coronavirus is worrying for many. During these unprecedented times it might feel more difficult than usual to take care of your mental health and wellbeing – but it’s important to remember that you are not alone and there are people available to help. We have developed some tips online at www.heymind.org.uk/coronavirus. Alternatively, email info@heymind.org.uk

I’m a professional, can I get in touch?
• Absolutely, if you would like more information on the work that we do for one of your own clients, please do get in touch on 01482 240133 or email info@heymind.org.uk. We also have a monthly update email for professionals, let us know if you would like to sign up to receive these.

I thought Mind wasn’t really for the general public to use but more for people with disabilities?
• A lot of people think this. We are here for everyone in the local area – whatever your age, race, religion, gender or sexuality.

Will I be talking to someone local?
Absolutely, we know it can be a daunting experience calling a helpline and speaking to someone hundreds of miles away, but be reassured that the people you are speaking to are based right in the heart of the local community.

I’m thinking of ending my life, what can I do?
If you don’t feel you can keep yourself safe right now, seek immediate help:
• Go to any Accident & Emergency (A&E) department.
• Call 999 and ask for an ambulance to take you to A&E.
• Ask someone else to call 999 for you or take you to A&E.
If you need urgent support but don’t want to go to A&E, you could:
• call Samaritans on freephone 116 123 – they’re always open and are there to listen
• contact your GP surgery and ask for an emergency appointment
• contact NHS 111 (England)
• contact your local Mental Health Response Team on 01482 301701 (24/7)

You can contact our information line on 01482 240133 or via our Freephone number 0800 1380990. You can also email us on info@heymind.org.uk, text on 07520633477 or message us on Facebook @MindHEY.

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